Frequently Asked Questions

Where will the tour start and finish?

All tours start from outside The Beaney House of Art and Knowledge, the central museum, art gallery and library of Canterbury. It looks a little something like this... The guide will always leave the group at a point along the main street through the centre of Canterbury.



Will the tour be cancelled if it rains?

No, tours run in all weathers so please come dressed appropriately, with comfortable shoes and with sunscreen and/or umbrellas. After all, the UK has a weather symbol like this...



How long will the tour last?

As close to an hour and a half as the guide can make it!



What languages are the tours conducted in?

Tours are only conducted in English. The guide has a few words and phrases to try and help translate when needed.



Does the tour go into the Cathedral?

Tours do not go into the Cathedral precincts or the Cathedral itself. The tour will discuss some history of the Cathedral from viewpoints around the city. If you wish to visit the Cathedral, you must pay for this separately through the Canterbury Cathedral staff based at the Christ Church Gate in the Butter Market. Please click here for more information. https://www.canterbury-cathedral.org/visit/information/



Is the tour accessible?

Canterbury is mainly flat with only some minor inclines, making the tour accessible to those with mobility aids, wheelchairs etc. However, please do be aware that pavements can often be very narrow or uneven, whilst some of the route is along cobbled streets. CT Tours advises anyone with mobility concerns to bring along a carer, free of charge.



How will we recognise the tour guide before the tour?

CT Tours' signature orange colour is worn by the guide (shoes, shirt, jumper, jacket or all four!) to help make them easy to spot. The guide also wears the tour guiding accreditation lanyard (which is bright green).



Are there any toilets along the route?

There are various locations of public toilets around Canterbury. Depending on which tour you choose, the guide will tell you where the closest facilities are.



How can I pay for the tour?

Payment will be by bank transfer. Only if no-one in the single household / support bubble has access to online banking will card payment be accepted. Cash payments are not accepted at this time. Tours must be paid for before the start of the tour.



Can we take photo's or film the tour?

You are welcome to take as many photo's as you like on the tour, as long as you stay with the tour when it moves from stop to stop. The guide will direct you to any place you want to take more photo's at the end of the tour. Filming is not permitted at any time during the tour.



What are your Covid-19 (Coronavirus) guidelines?

Tours will gradually return throughout the summer of 2020, with CT Tours retaining the right to review this frequently and amend these guidelines in accordance with scientific and governmental advice. Initially, the only tour available will be ‘The Canterbury Classic’, an in depth experience of life in Canterbury from the ancient Celts to the present day. You can view our Covid-19 Guidelines in full here. CT Tours has also succefully applied to the Visit Britain / Visit England 'We’re Good To Go' industry standard! Our guidelines follow government and industry COVID-19 advice and we have a process in place to maintain cleanliness and aid social distancing. CT Tours also supports the Visit England 'Know Before You Go' and #RespectProtectEnjoy campaigns. For more information, please visit the Visit England website.